FAQ

What are your office hours?

We are available to help you weekdays between 9:00AM to 5:00PM.

What should I do if I need to reach someone after regular business hours?

There’s always someone you can call 24 hours, a day 7 days a week for emergencies only.
If you need to make changes or additions to an order please wait until the next business day when possible.
If an event is in progress and you need to speak with someone immediately call 323.257-2528

What are your delivery hours?

Our standard delivery hours are from 8:00am to 5:00pm, Monday through Saturday. However, we do understand that many locations, venues and events do not fall within these parameters, and therefore, we do operate 24 hours a day, seven days a week to meet your event requirements. Deliveries, installations and pickups that do not fall within our standard delivery hours will be charged additional fees.

Do you charge for delivery?

Yes we do. The delivery charge is based on the city we are going to. For more detail please visit our delivery page.

Do you have a minimum order for delivery?

Yes we do. Our delivery charge is based on the city we are going to and not the items or quantity of items ordered. For more detail please visit our delivery page.

Do your drivers set-up the equipment?

We will set up and take down all heavy equipment (canopies, lighting, dance floor) with a Set up & Strike Fee based on your order.

Am I responsible for washing the dishes, silverware and linens?

No, you do not need to do so. We ask that all dishes, silverware, serving platters, etc. be rinsed free of food and placed back into their appropriate containers. Please do not place soiled linens inside a plastic bag as this will cause them to mildew. All items should be placed in one location for pickup.

What are your payment terms?

We require a credit card to reserve any items for rent. Payments can be made on delivery via cash or check. If we do not receive payment on delivery, the credit card provided at the time of your reservation will be charged. We reserve the right to future use of credit card provided to cover late fees, shortages and damages.

Can someone visit my home or event site?

Our staff of event consultants will be glad to visit your site in preparation for your event. Please contact us to setup an appointment.

What size tents/canopies do you rent?

Our vast inventory is comprised of canopies as small as 10′ x 10′ up to 60′ x 100′ and greater. Canopies are available in white and clear tops. Please call us to discuss your tenting needs!

What is your cancellation policy?

Any items cancelled less than 72 hours prior to the delivery date are subject to a restocking charge based on our inventory availability and demand for that item. Any item loaded onto our truck for delivery is subject to restocking charge equal to the daily rental rate.

Do I need an appointment to visit your showrooms? 

Our showroom in Los Angeles is open year round and we highly encourage you to make an appointment prior to your visit.

My Sales Representative is unavailable can someone else help me?

Sure. Although we encourage you to speak to your Sales Representative, if for whatever reason they are unavailable you can speak to anyone else. Please call the main number and anyone can assist you.

What size dance floor will I need for 200 people? 

The rule of thumb: 3 square feet of dance floor per dancing guest

2/3 of the party can be dancing at any one time.
For 200 guests that would translate to 132 guests dancing at any one time.
132 guests x 3 sq ft per guest = 396 sq feet, translating to a 20×20 floor.
The closest floor to that would be 21′ x 21′ which is 49 sections.

I am having a party for 250 people how much space will I need? 

Dinner parties require approximately 20 square feet per person. You would need a space that is approximately 50 feet wide by 100 feet long. Obviously these dimensions will change depending on the size of your tables, if you are going to have a dance floor, etc. A cocktail party typically requires about half the space.

How many glasses will I need for a cocktail party?

A good guestimate is approximately 1 glass per person per hour.

If I am having a buffet dinner how many plates should I order?

To allow for seconds you should generally order 1.25 plates per guest. This may change if you are serving multiple main courses.

If I am using small plates and creating “stations” for my buffet how many plates should I order?

A good guestimate is approximately 5 plates per person. Other factors to think about that may increase or decrease the number are how many stations are serving at the same time, how long is the event, do guests come and go or will they remain in the same area for the entire event.